Saturday, April 29, 2006

I'm in Good Company

About a month or so ago I was invited to join Sprint's Ambassador program and test out some new stuff. Being so "treo-centric" I naturally assumed I'd be checking out some smartphone technology. No such luck. Instead I received a Samsung multimedia phone to play with for six months. (Of course, you know the first thing I did to it...)

All I was told that they wanted me to log into a Sprint web site and post comments on various things such as the handset, the content, etc. With a program name like "Ambassador" and the fact that I have a blog, I assumed that they hoped I'd blog about it. I have been reluctant to do so, though, because I really don't have many good things to say about it. Then I learned that Todd received one, and then later Dave, and I realized that if they are going to send them to two such "tell it like it is" bloggers then they are either very confident in their service, truly open to criticism, or just don't get it.

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2 comments:

ispyamacguy said...

You know, the whole point of being a blogger is to say what's on your mind. If you don't have anything good to say about it, please say what's bad about it! Jeez, think the rest of us only want to hear your opinion if it agrees with the PR flacks at Sprint!? Give me something to read other than the gushing I just read on Dave's site.

Also, for those of us who are not podcasters/bloggers, perhaps an explanation of what the first thing you did with it actually was. Best I can determine was that you immediately surfed over to the website linked to and... ....and what? I don't know? Made a call to your Mom?

Sorry, but when I first heard about the program I thought to myself "geez, I hope those who are fortunate enough to get a free phone and service will actually say what they think of it and not subject us to more Sprint advertisements rolled as "independent" blog posts". Seriously.

Russell said...

You are absolutely right - let me explain where I was coming from there. We do a ton of business with Sprint, and since they didn't mention my blog at all in their communications I just assumed I was testing this stuff as a customer.

The biggest issue I have with the service is the pricing structure that is being reported on the phone for the media content. Well, I have some issues with the content as well, but it's with the pricing mostly. But being a "test" case, I don't know if this system is out of beta yet and if the pricing structure has been set.

I've certainly commented to them that I think it's way out of line, even for me who spends way too much on media as it is. But until I know that it's their official pricing I didn't see any point in reporting my dissatisfaction here.

Now that I see that Sprint has included several prominent bloggers to their program, I have to assume its all fair game - good or bad. And if they don't know that it's not going to be "sugar coated" just because someone might be flattered to be in the program, then they really don't get it. That remains to be seen, and I will most certainly begin reporting my experiences and opinions of the phone, the service, and the media offerings that they have made available to me.

And to answer your question, the "first thing I did" was to load the Podcast Ready client onto the phone's micro-SD card so that I could use it to receive my podcasts from any place. The current version is not written to make use of the phone's wireless connection, but it still works when I plug it into any computer.

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