It involved connecting me up to a new 'remote terminal' that was recently installed in my area. This would take me off-line for about a day, but once service was restored I was promised incredible bandwidth. (Okay, maybe not incredible, but very good for SBC.)
So the installation was scheduled, the new modem was received and installed, and I waited. How long to the installation:
Notice that's a "T+" and not a "T-"? Yep, that's right. I was scheduled for March 17, 2005... and I am still waiting. I actually called today. After about 30 minutes on the phone (that's talk-time, not total time) listening to people tell me that "that work order's been completed" I finally got one SBC representative to inform me that "yeah... we're still working on that."
I hope, Mr. Laurence, that you have more success...